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DescriptionWorkSpaces is leading the cloud desktop revolution and we are looking for ADC Engineers who know how to design and maintain highly scalable software services.We care deeply about the user experience our customers have when they interact with their WorkSpace. This includes how long it takes to launch, how long it takes to log in, and how the in-session interaction feels. We must provide a secure and highly available WorkSpace to meet expectations.The right candidate for this role will be motivated by building the solutions and tools to handle these challenges at cloud scale.If Arlington, VA:This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilitiesYou will be expected to challenge and be challenged, to create and to innovate. We are inventing and supporting real things for real people – not presentations. This must excite you.You must be a builder. We pride ourselves on being multitalented and flexible, and we look for the same in our potential candidates.A day in the lifeHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.We are dedicated to supporting our new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe Aperture / WorkSpaces Team provides the highest caliber Operational Solutions and Cleared Support for WorkSpaces services within ADC Regions. We provide 'hands on keyboard' support to commercial service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed. Amazon WorkSpaces is a fully managed, secure Desktop-as-a-Service (DAAS) solution that provides virtual-desktops running on the Windows or Linux Operating Systems.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Herndon, VA, USABasic Qualifications
Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
3+ years of systems administration experience Linux/Unix (Ubuntu, CentOS, RedHat, Solaris etc) in production environments.
1+ years of experience working with scripting languages (Bash, Shell, Python).
Experience with DNS, DHCP, SSH, HTTP, TCP/IP and other common network protocols
Preferred Qualifications
Proficiency in one or more scripting languages (Bash, Python, Ruby, Perl)
Experience developing distributed service applications & developing user experiences scenarios
Excellent analytical ability and communications skills
Strong interpersonal relationship skills
Working experience and good understanding of the AWS environment, including VPC, EC2, EBS, S3, SQS, Cloud Formation and Lambda.
Proven ability to troubleshoot and identify the root cause of issues.
A history of dealing well with ambiguity, prioritizing needs, and delivering measurable results in a dynamic environment.
Experience with maintaining distributed systems and web services
Automation, testing or monitoring framework development
Experience in a 24x7 production environment, esp. one based on Linux
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity for this role
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
