Provides general case management, supervision and referral services to residents needing 
such assistance. Refers and links the residents of the facility to service providers in the 
community, including case management, personal assistance, housekeeping, meal and 
food resources, transportation, counseling, preventive health screening/wellness, legal or 
other advocacy groups. Develop case plans in coordination with assessment services in the 
community and the management staff. Educates residents, families, and staff on service 
availability, application procedures, client rights, etc.
Supervises Resident Services Coordinator and Nutrition Coordinator in delivery of 
community-based support, referral, and educational programming. 
Establish relationships with agencies and service providers in the community. Develops and 
updates a service provider directory for use by both facility staff and residents.
Schedules & generates agenda for weekly meetings with the ED to review at risk residents 
needing enhanced services, Resident Services program updates and needs, county service 
coordination, and overall community strategies for resident services. 
Monitors the ongoing provision of services from community agencies to ensure they are 
appropriate, timely, and satisfactory, and manages such services as appropriate. Provides 
limited case management, i.e., evaluation of social, psychological and physical needs and 
the development of a service plan, for a resident when such service is not being provided by 
the general service community. Meets with service providers as needed and as appropriate. 
Keeps the case management and provider agency current with the progress of the 
individual. Reports to the ED on all providers.
Coordinates with Life Enrichment staff on community events, volunteer support programs 
with service organizations in the community. 
Direct development and management of onsite food access programs. Arlington Food 
Assistance Center, Capitol Food Bank, Meals on Wheels, Farmers Market opportunities, 
Helping Hands Pantry, and other food access opportunities of direct impact on resident life.
Helps residents build informal support networks with other residents, families, and friends
