DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is seeking an experienced Sr. Technical Program Manager to manage data center infrastructure goals and programs, as well as manage cross-organizational constituent relationships. AWS is a subsidiary of Amazon.com and a leader in Cloud Computing; this is a unique opportunity to play a key role in an exciting, industry-leading technology business.As a Sr. Technical Program Manager (TPM) in the Central Operations Repair (COR) team, your responsibilities will focus on driving efficencies into our service, support, and engineering business models to reduce our marginal costs and optimize service fleet uptime. You will own and managing data center infrastructure service goals that may span multiple organizations and teams within multiple subject areas simultaneously. Business-impacting projects you would be responsible for will enhance data center operations efficiency. It is expected that these projects require timely execution with the highest degrees of safety, security, performance, availability and reliability. Our ideal candidate is an articulate, motivated, and organized individual with experience in leading global initiatives at an enterprise scale. The role requires the ability to quickly assimilate knowledge spanning numerous technology subjects and apply this to data center projects, products and operations.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesGood Candidates for this role will:
Develop Key Performance Indicators (KPI's) and Organizational goals tracking dynamic cross-organizational programs and products.
Coordinate effective cross-organizational engagements to drive closure on long standing, complex, and often ambiguous problem sets.
Own one or more highly visible, complex, cross-functional projects from end to end; including product definition, roadmap planning, resource planning and project execution.
Be Accountable for the overall strategy as well as driving tactical delivery of key deliverables through partner teams and stakeholders.
Build and maintain relationships with key owners and stakeholders across teams and organizations.
Escalate and engage partner teams and leadership as needed to drive attainment of key program deliverables and objectives.
Synthesis large and complex data sources and program details into concise narratives and program status reports.
Own regular Business Reviews (xBR's) at appropriate cadence for the topic and audience, with the ability to communicate across different levels in the organization.
Be data-driven and understand how to identify the right data points to effectively articulate the What, Why, and How of in scope projects.
A day in the lifeA day in the life of a Sr TPM on the COR Fleet Optimization Team is a mix between program management meetings, deep dives, and personal development. They coordinate daily engagements, weekly reporting, annual planning activities, and strategic goal reporting across AWS service offerings and Data Center Operations teams worldwide. Ideal candidates are expected to self-manage their calendar and ensure that they retain some time every day/week for personal development and projects.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications
5+ years of technical product or program management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
5+ years of analytical, quantitative, communication, and presentations experience
Experience writing senior leadership briefs, program proposals, and business goal updates.
Preferred Qualifications
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience owning/driving roadmap strategy and definition
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
Experience in using data analysis to drive data-driven decisions (e.g SQL, Excel, etc)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
