Provides direct support to cloud operational environments on a day-to-day basis including the software installation, configuration, upgrades, security patches and planned maintenance as required. Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems. Conducts complex analysis including planning, designing, and evaluating a variety of information technology tools. Monitors, diagnoses, and resolves complex problems and performs analysis in relation to cloud operations in the cloud environment. Troubleshoots and resolves complex problems in an efficient manner with little to no supervision while adhering to proper escalation and change control procedures. Performs high-level incident response and assures services resolution for cloud systems. Performs root cause analysis, diagnostics, and monitoring on various production systems. Identifies opportunities for process improvements and works with team members to implement efficiencies. Effectively creates and maintains relevant cloud systems documentation and user guides. Secures Cloud applications and data against theft, loss, or other disasters. Participates in disaster recovery planning, including assisting with fault tolerance and disaster recovery plans. Monitors status and performance of backup and/or storage systems and configures monitoring systems. Effectively manages communication between end users, vendors, and IT departments to solve production, Pre-production, test, and development environment problems quickly. Interacts with external technology vendors and internal teams to troubleshoot issues and implement solutions. Apply scripting methodologies to automate IT administrative related tasks. Minimum Qualifications
Bachelor's Degree in Computer Science, Information Systems Management, or related field.
Practitioner level cloud certification such as: AWS-CCP (AWS) and MTA (MS Azure) and/or Professional Cloud Architect preferred.
7-10 years of experience working with infrastructures and 4-6 years of experience with vendor cloud platforms.