Immediate opening for a System Support Specialist in Northern Virginia.  This role partners directly with customers to maintain, troubleshoot, and support 911 workstations, servers, applications, networks, and communications equipment.The ideal candidate should have a strong foundation in information technology, proven troubleshooting capabilities, and the ability to work independently at customer site. This position requires sound judgment in diagnosing and resolving routine technical issues, as well as timely escalation of complex matters to senior engineering and support personnel.ResponsibilitiesProvide onsite technical support for systems and related IT infrastructure.Troubleshoot and resolve issues involving workstations, servers, applications, network connectivity, and communications equipment.Install, configure, update, and maintain Windows workstations and servers.Perform routine system maintenance, software updates, and configuration changes.Assist with troubleshooting basic network and VoIP connectivity issues.Monitor system performance and identify potential issues before they impact operations.Work with remote engineering and support teams to resolve more complex problems.Perform onsite troubleshooting and collect system logs and technical information when escalation is required.Maintain accurate records of system changes, troubleshooting activities, and repairs.Document technical procedures and solutions.Provide professional and timely communication with customers and internal support teams.Assist with system testing, upgrades, and new equipment installations.Follow established cybersecurity, system security, and configuration management procedures.Assist with security requirements, including STIGs, security scans, and required remediation.Maintain a professional working relationship with customers, vendors, and internal teams.Participate in scheduled after-hours or on-call support as required.
