We are seeking a Product Manager to lead key initiatives within the Implementation Services Digitization team. This role involves developing toolsets for internal and external clients, driving enhancements to support client configuration & implementation process & tooling improvement.The ideal candidate will be a self-starter with strong product management experience, an analytical and strategic thinker with excellent communication skills and a strong interest in how products are developed and delivered.  S/he will possess a unique combination of product expertise, problem solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.ResponsibilitiesLead the product management of new and improved tooling to support new client implementation automation initiativesGain familiarity with digital payment technologies and the payments ecosystemEvaluate existing processes and tools and recommend improvements and new solutions to enhance the product lifecycle and client experienceWork with partners to conduct user research, determine scope and document detailed business requirements for new product features and enhancementsIdeate and deliver the user interface design and user experience of UI-based tools in consultation with business and designCollaborate with cross-functional business, product, technology, client services, and other teams to design, build, and deliver effective solutions that address user needsSupport ongoing product management of existing capabilities, managing enhancement requests, product roadmap and strategy, user acceptance testing, communications and training strategyCreate and execute internal and external communications and training strategy to simplify onboarding and drive engagementSuccessfully apply structured and critical thinking to ambiguous problems, including large, multi-dependency initiatives.  Use data to prove or disprove hypotheses and inform solutions set.Define KPIs and success metrics, track and analyze progress against goalsMonitor product adoption, identify opportunities and make recommendations to drive product uptake and effectivenessProvide reporting and recommendations to leadership on an ongoing basisThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
