Description Account SpecialistDepartment: SalesReports to: VP of SalesFLSA Status: Non-exempt (eligible for overtime pay) Work Location: On-site at BC Wood Products in Ashland, VirginiaWork Hours: Monday – Friday, 8 a.m. – 4:30 p.m.(with occasional overtime and some flexibility)Job Summary:The Account Specialist manages the entire customer ordering process that includes coordination with multiple departments, document control, handling initial customer queries and problem resolution.Essential Duties/Responsibilities:Manage Sales email and timely communicate with customers on order status and customer inquiresProcess all orders in SAPMaintain order and production sheet workflowTroubleshoot and resolve order discrepancies as neededProcess, audit and file various documentation on a timely basisUpdate and monitor shipping planAttend daily production meetingUpdate customer prices in SAP as neededProvide knowledgeable answers to questions about products, pricing, deliveries and availabilityOther job duties as requiredJob Requirements:High School diploma or equivalent4 years of customer-facing work experience preferredProficiency in Microsoft Office and SAP Business One preferredExcellent organizational skills and attention to detailStrong time management skills with proven ability to meet deadlinesDesire to provide the best possible experience for our customersThrive in a fast-paced environmentPay: $21.00 - $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceHealth savings accountPaid time offVision insuranceBC Wood Products is the largest industrial manufacturer of custom wooden pallets and crates in Virginia. We lead the market in providing customizable solutions to our customers needs. Our equipment and personnel are constantly evolving and developing safe and efficient procedures to surpass customers expectations in both price and quality. Requirements Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
