Req ID: RQ181510Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: Systems AdministrationSkills:Help Desk Support,Microsoft SharePoint,Microsoft Windows,ServiceNow PlatformExperience:10 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. Day Shift: 6:30 am – 6:30 pm - will be required to work 12-hour day shifts and alternating weekends.REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE:The Contractor shall have the following required skills, certifications and demonstrated experience:
Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment
Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as CheckMK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications
Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
Demonstrated experience tailoring technical response to all levels of technical experience
Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management
Demonstrated experience with TCP/IP and general networking issues
Demonstrated experience providing superior customer service and support
Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
Demonstrated experience troubleshooting technical issues and applying critical thought to problems
Demonstrated experience technical writing, maintaining SOPs, and communicating to a diverse population.
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE:Skills and demonstrated experiences that are highly desired but not required to perform the work include:
Demonstrated experience developing in ServiceNow
Demonstrated experience with IBM Tivoli Service Request Manager or Jira
Demonstrated experience creating and analyzing data metrics
Demonstrated experience with Tableau
Demonstrated experience with data mining tools
Demonstrated experience with Amazon Web Services or Cloud administration
Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
Demonstrated experience negotiating issues, sound judgment, and decision-making
Certification: SharePoint Administrator
WHAT YOU’LL NEED TO SUCCEED:
Education: Associate’s or Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 8+ years of related
Security Clearance Level: TS/SCI with Polygraph
Location: Chantilly, VA - On Customer Site
U.S. Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#JET#ISP2024InnovativeTalentThe likely salary range for this position is $132,759 - $179,615. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
