service operations associate.
chantilly , virginia
posted today
job detailssummary
$21 - $23 per hour
temporary
bachelor degree
category office and administrative support occupations
referenceAB4631829
job detailsOur client is looking for a personable and detail oriented Service Operations Associate with 1-2+ years of customer service, data entry, and/or administrative experience. This will be a fully on site position located in Chantilly, VA with a duration of 3 months (potential to extend). If this sounds like a fit for you, please here.salary: $21 - $23 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities
Interact with customers, vendors, sales representatives, and technicians on a daily basis.
Coordinate logistics and scheduling of technicians for service visits.
Communicate cancellations or delays with customers.
Provide outstanding customer service to each customer using phone or email communication.
Strive to improve customer satisfaction by building relationships with customers and understanding customer needs.
Handle customer inquiries and resolve complaints in a timely, professional, and accurate manner.
Handle incoming phone calls, emails, and portal communications with customers and other departments.
Manage work order queue to include opening, updating, and closing tickets in a timely manner within defined goals.
Monitor parts orders or RMAs and coordinate follow up visits.
Provide pricing for service requests, parts, or repairs.
Maintain and update customer records within service management system.
Update information in other administrative systems related to timecards, invoices, or parts.
Work with management team to identify process improvement areas.
Other duties as assigned.
Skills
Basic Computer Skills
Operations
SalesForce.com
CRM
Problem Solving
Written Communication
Oral Communication
Customer Service
Qualifications
Years of experience: 2 years
Experience level: Experienced
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+1 202 783 2661 (tel:+1 202 783 2661)
Nat.wendifraw@randstadusa.com
