Goodwill Industries of the Summit, Inc. (GIS) and subsidiaries, based in Charleston, West Virginia, is currently seeking a Information Systems Manager to oversee the development, support, execution, and evaluation of all company-wide IT operations.  The Information Systems Manager will manage employees within the IT department, liaise with other departments to ascertain technological requirements, and develop solutions that are in line with the organization’s goals and objectives.Key Responsibilities:Designs and implements IT operations and infrastructure for all of Goodwill Industries of the Summit, Inc., and its subsidiaries.Oversees GIS and subsidiaries’ inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Develops IT policies and systems procedures.Prepares financial budgets and performance reports.Instructs users in the use of equipment, software, and manuals and displays good customer service and end-user rounding for GIS and subsidiaries’ users. Directs activities with outside IT support providers, vendors, network services, or other information systems groups to provide help desk and network administration services.Provides updates, status, completion information, and problem request tracking, via voicemail, e-mail, or in-person communication.Maintains hardware and software attrition schedule.  Assists in the development of recommendations for replacement of defective or inadequate hardware or software packages. Acts as project manager for selection and execution of new software and hardware implementation.Directs and manages the development, implementation, installation, and operation of information and functional systems in accordance with the organization’s strategic objectives, growth and projected needs.Refers IT issues to appropriate outside vendors for correction as necessary.Purchase all computer, telephone, and security system hardware and software.Directs coordinating network within GIS and subsidiaries, telephone and security system updates, including but not limited to user additions and deletions, software upgrades, and device replacement and management.Maintains professional customer service relationships with and consults with technical personnel, and vendors for services and products. Directs and manages computer operation scheduling, backup, storage, and retrieval functions.Develops, maintains, and tests disaster recovery plans.Maintains and monitors SOP for Information Technology department.Other duties as assigned.
