Description We are offering a long-term contract employment opportunity in the retail industry at our location. The role of a Customer Service/Alarm Coordinator is crucial to our team. This role involves reaching out to customers for updating information and handling customer inquiries. A strong command over Excel functions and detail-oriented communication skills are essential for this position.Responsibilities: Act as a primary contact point for customers, answering their queries and addressing their concerns Maintain up-to-date customer information by calling and obtaining the necessary updates on licenses Coordinate and monitor customer accounts, ensuring all details are accurate and up-to-date Use Excel for various administrative tasks and maintaining records Handle mailroom duties, including scanning and managing daily mail Coordinate with courier services for any related tasks Ensure a high level of detail orientation and excellent phone presence in all customer interactions. Requirements Prior experience in a customer service role within the retail industry Proficiency in handling alarm systems coordination Experience in mailroom operations and management Familiarity with using FedEx services and systems Ability to handle scanning tasks efficiently Experience in sorting and distributing daily mail Excellent communication and interpersonal skills Ability to multitask and prioritize tasks effectively Strong problem-solving abilities Proficiency in using computer software and applications Ability to work in a fast-paced environment High level of accuracy and attention to detail Ability to work independently and as part of a team Flexibility to work during weekends, holidays, and outside regular business hours when necessary TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
