As a Customer Experience Specialist here at Honeywell, you will play a crucial role in ensuring exceptional customer satisfaction and loyalty. You will be responsible for delivering a seamless and personalized experience to our customers, building strong relationships, and driving customer engagement. Your passion for customer service, excellent communication skills, and problem-solving abilities will contribute to the overall success of our organization.You will work out of our Colonial Heights, VA location on a hybrid work schedule (3/ 2 schedule).In this role, you will impact the customer journey by providing exceptional support and assistance, resolving customer inquiries and issues, and ensuring a positive experience throughout their interactions with Honeywell.Description:The Honeywell Customer Experience Specialist provides inside sales and customer support for a portfolio of Energy Conservation rebate programs.RESPONSIBILITIES
Promote benefits of Utility sponsored Energy Conservation programs that provide rebates, incentives, and opportunities to save energy
Build strong relationships with customers and contractors, understand customer needs and preferences
Process enrollments; resolve issues and obstacles impacting the enrollment process
Respond to incoming calls and emails
Conduct outbound calls to increase participation and to resolve enrollment obstacles
Follow-up on enrollment leads, document leads in tracking system, identify opportunities to enhance customer satisfaction and repeat enrollments
Become proficient in our portfolio of Utility sponsored Energy Conservation programs including benefits, eligibility requirements and terms and conditions
Drive continuous improvements efforts within the enrollment process
Coach and train contractors on the enrollment process
Maintain accurate and detailed records of customer interactions and enrollments
Generate reports and excel spreadsheets
Partner with cross functional teams to resolve issues impacting program performance and goals
MUST HAVE
High School Degree or Equivalent
Minimum of 5 years customer service experience
Inside sales experience
Data entry experience
WE VALUE
Experience with Utility rebate incentive programs
Excellent written and verbal communication skills
Strong Interpersonal skills
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
