Req ID: RQ173137Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Software DevelopmentSkills:BMC Helix,BMC Remedy,BMC Remedy IT Service Management (ITSM),Cloud TechnologyExperience:7 + years of related experienceJob Description:Seize your opportunity to make a personal impact as a BMC Remedy Helix Lead Developer supporting the United States Postal Service (USPS). GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.At GDIT, people are our differentiator. As a BMC Remedy Helix Lead Developer supporting USPS remotely in the U.S., you will help ensure today is safe and tomorrow is smarter. Our work depends on BMC Remedy Helix Lead Developer joining our USPS Accounting Services Helix engineering team to coordinate, research, design, develop, test, and/or modify BMC Helix/Remedy software and integrated interfaces in a SAAS model.HOW A BMC REMEDY HELIX LEAD DEVELOPER WILL MAKE AN IMPACT:
Provide the technical leadership to the team to migrate the on premises BMC Remedy ITSM version 20.02 to BMC Helix ITSM SaaS cloud version 21.03
Migrate legacy ticket data to the cloud instance based on USPS requirements for retention
Conduct a rigorous assessment of existing USPS Remedy system integrations to ensure migration paths to BMC Helix ITSM
Work with the Helix engineering team and cross-functional knowledge and operations teams to maintain the integrity of multiple Remedy/Helix environments in a cloud environment by utilizing appropriate configuration control practices with defined change management processes
Configuring system integrations and customizations from the legacy on-premises installation to the cloud instance
Be well versed in identifying gaps from out of the box workflow and scoping custom BMC Remedy/Helix solutions for the expansion of this tool into additional functional areas of the program
Proven ability to document requirements, customizations, and changes
Responsible to know and convey ITIL and ITSM process flows within Helix
Work directly with the Remedy/Helix Engineering team on several tasks that include report writing, data analysis, account management, and continual service improvement initiatives
WHAT YOU’LL NEED TO SUCCEED:Education:
BS degree; additional years of experience may be considered in lieu of degree
Required Experience:
7+ years of BMC Remedy/Helix experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud
Required Skills and Abilities:
Experience with BMC Remedy version 20.x or higher
Experience with BMC Helix ITSM Cloud Migration Services
Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting
Experience with one or more of the following: Kafka, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data
Experience working in an Agile project methodology environment
Desired Skills and Abilities:
ITIL Foundation
JIRA
Security clearance level:
Ability to obtain and maintain a Public Trust
The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days within the past five years.
Location:
100% remote in the U.S.
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you build your skills and own your career
Professional growth opportunities including paid education and certifications
Rest and recharge with paid vacation and 10 company-paid holiday
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
