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Description Robert Half has an opening for an articulate, highly skilled Customer Service Representative with a Government Contracting Firm. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic and fast-paced environment. This long-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Fairfax, VA and can start RIGHT AWAY!Key responsibilities
Receive and place telephone calls
Give exceptional customer service in a timely fashion
Receive and send written business correspondence
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Positive attitude and an engaging businesslike approach
Ability to recognize, evaluate, and resolve problems effectively
Strong computer skills including customer database systems
Data entry experience required
Customer service experience preferred
Experience with Microsoft Suite
Proficiency in Computer Data Entry
No stranger to performing extensive research to resolve complex customer inquiries
Excellent customer service and office administrative skills
Excellent verbal, written, and social communication skills
Demonstrated ability to interact effectively with internal and external partners and clients/customers
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Requirements - 1+ years of past relevant experience
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Supportive, positive attitude with a professional demeanour applied to all tasks
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Strong communication skills, both verbally and in writing
Ability to interact effectively with internal and external partners and clients/customers
Experience performing extensive research to resolve complex customer inquiries
Strong customer service and office administrative skills
Microsoft Office experience
Knowledge of Call Center Customer Service
Customer service experience desired
Basic knowledge in computer software programs and office equipment
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
