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Req ID: RQ168290Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NACLC (T3)Job Family: Program ManagementSkills:Analytical Thinking,IT Service Management (ITSM),Project Planning,ServiceNow Platform,Strategic ObjectivesExperience:15 + years of related experienceJob Description:Program Analyst, ExpertGDIT has an opportunity for a dynamic and collaborative Program Analyst, Expert to join our team supporting the IT Service Management task order. This is part of an initiative for the Department of Veterans Affairs where GDIT has the primary responsibility for developing and supporting VA’s ServiceNow instance. We are responsible for the people, processes, and tools required to provide a healthy, reliable, scalable, interoperable, and adoptable Service Management solution inclusive of Platform and Software Configuration, Design and Development, Testing, Integration, Modernization, Expansion, Customization, Implementation, Provisioning, Auditing, Administration, Release Management, Code Reviews and Operations & Maintenance Support services.As an Expert level Program Analyst supporting the ITSM Program, you will be critical for day to day task order management, creating and reviewing project plans, business processes, developing user stories in an Agile environment, facilitating process reviews and solutioning sessions with key stakeholders, gathering dashboarding design requirements, and developing standard operating procedures.Responsibilities
Work with the PM to develop program documentation (charter, project plans, and schedules).
Provide analysis and support in program goals related to ServiceNow
Articulate goals and objectives and effectively translate them into relevant strategies and messages, and maintain continuity of key documents supporting priorities, and strategic decisions.
Develop briefings and PowerPoint presentations for senior leadership and decision makers.
Perform a data collection methods to include visualizing data and communicating the meaning of the results to non-technical stakeholders.
Develop standard operations procedures and identify process improvements.
Processes requests and changes for staffing procurement actions
Generates recurring reports for monitoring of program status for leadership and customers
Provides ongoing data analysis and monitoring for project performance information
Provides resource management analysis, reporting, records maintenance, and support
Provides back-up coverage and support for general procurement activities
Provides PMO reporting and support functions as assigned by management
Conducts risk identification and tracking
Conducts continual service improvement (CSI) identification and tracking efforts
Oversees contract deliverables process, submission, and acceptance tracking
May work with program financial management on program financial reporting and analysis
Create presentations and present recommendations
Supports the Program Manager in developing and maintaining a Project Management Plan
Establishes and defines program plan requirements and performs in-depth studies to determine optimum program plans.
Monitors and reports performance against plans to ensure contractual, cost, and schedule objectives are met.
Interacts regularly with customers and other industry representatives to ensure conformance to customer requirements.
Must be able to obtain and maintain Public Trust prior to start
Visa sponsorship will not be provided for this position.
Job Location: Remote 100%Required Qualifications/Skills
A master’s degree and 15 years of experience, or 25 years of experience with no degree
Supported government contracts, ideally Department of Veterans Affairs
Prior experience with ServiceNow
Solid understanding of project management methodologies such as PMI frameworks and Agile
Excel functionality, such as complex formulas, pivot tables, etc.
Utilize data science skills as well, to analyze user data sets and provide recommendations
PowerPoint presentations for executive leadership and customer groups
Microsoft Project and SharePoint
Must be able to obtain a public trust clearance
Desired Qualifications/Skills
ServiceNow certifications
Scrum certifications or PMP
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Full-flex work week to own your priorities at work and at home
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Challenging work that makes a real impact on the world around you
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
