Service Delivery Manager - U.S. Citizenship RequiredCategory: Project ManagementMain location: United States, Virginia, FairfaxPosition ID: J1124-0794Employment Type: Full TimeU.S. - CGI Federal roles - Keeping Americans safe (https://youtu.be/z3ocWRTYO90)By playing this video you consent to Google/YouTube processing your data and using cookies –Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) .Position Description:CGI Federal has an exciting opportunity for a Service Delivery Manager (SDM). In support of DHS’s Continuous Diagnostics and Mitigation (CDM) program, the SDM plays a pivotal role in overseeing all aspects of seamlessly delivering cyber capabilities to a group of Federal agencies.The SDM will be responsible for managing client relationships, and overseeing all aspects of the project planning, implementation, and ongoing support of the continuous monitoring capabilities delivered through a cloud-based shared service.As the primary point of contact for the assigned portfolio of agencies, the Service Delivery Manger will work in close collaboration with peer teams and stakeholders to respond to agency questions, concerns and comments as well as being proactive in alerting the agencies to potential contractual and programmatic issues. This exciting role requires an appetite for learning, strong project management skills, client relationship skills, comfortable presenting to C-level executives and senior business & technology leaders, superior attention to detail, ability to meet deadlines, and the ability to work in a highly collaborative environment.This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable. You will be required to be in our Fairfax, VA office two days per week.Your future duties and responsibilities: Oversee all task order deliverables for the assigned Federal agencies, including the Agency Cutover Plan and SELC documentation Conduct SELC gate reviews, including preparation of all documentation and client coordination Support budgeting and resource planning for Agency cutovers, including level of effort estimates, hardware, software, and cloud costs. Maintain a detailed project schedule of Agency activities and regularly provide inputs to the projects Integrated Master Schedule (IMS) Ensures compliance with program task schedules and deliverables Understand and demonstrate the purpose of the DHS program, working closely with the training, governance and organizational change management SMEs to tailor materials and activities to individual Agency needs Identify, develop and implement processes to improve scheduling and coordination efforts in delivering the services associated with the associated tasks for the assigned group or agency Participate in roadmap and innovation sessions to provide input to the shared services roadmap Lead and participate in meetings and discussions to serve as the central point of contact for the client Provide weekly status updates (e.g., weekly issues, process improvements, implementation updates, project status updates, program performance, risks)Required qualifications to be successful in this role: Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required. 5-8 years of experience in managing IT or security related project Knowledge and experience leading IT implementations Experience working directly with government clients in a consultative relationship Experience using Microsoft Project and understanding of critical path analysis of schedules Ability to establish working relations at all organizational levels and demonstrate ability to diplomatically and effectively deal with government officials and program office stakeholders Experience successfully conducting government SELC gate reviews Ability to balance and prioritize many diverse tasks at once Ability to manage in a matrixed environment, utilizing a mix of dedicated and shared resourcesDesired qualifications/non-essential skills required: Ability to establish operational objectives and work plans for the respective agencies and delegate assignments to subordinates. Experience with shared servicesCGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $190,900.00.#CGIFederalJob#LI-MC3#DHSCareersSkills:
Client Management
Data Monitoring
English
Incident Management
Incident Response
Cyber
What you can expect from us:Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team—one of the largest IT and business consulting services firms in the world.Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
