Req ID: RQ186641Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NACI (T1)Job Family: Project/Task ManagementSkills:Leadership,Management Reporting,Process Improvements,Supervision,Work SchedulesExperience:6 + years of related experienceJob Description:Triage SupervisorThe Triage Supervisor leads a team of triage specialists that support a federal agency by receiving, reviewing, and funneling incident reports to the appropriate point(s) of contact. The Triage team works alongside federal staff to ensure inbox coverage 365 days a year, including weekends and holidays. In addition to supporting triage activities, the supervisor leads the team, tracks progress toward deliverables, and coordinates the team schedule with federal staff.Essential duties include:
Triage Team Oversight:
Monitor team performance to ensure deadline compliance and quality of deliverables.
Provide updates and guidance to triage team regarding policies and procedures.
Provide training for new team members on program and triage policies and procedures.
Coordinate team schedule, ensuring coverage during all shifts (365 days a year, including holidays and weekends).
Ensure team enters data correctly; conduct regular quality assurance activities to maintain data accuracy.
Provide insights and recommendations for process improvement.
Develop and maintain Standard Operating Procedures (SOPs) for team functions.
Assume responsibilities of triage specialist to provide staff coverage or in other circumstances when needed.
Staff Supervision:
Supervise a team of Triage Specialists; monitor staff performance, provide coaching and mentorship as needed.
Hold regular team meetings and individual check-ins with staff to track challenges and to provide timely feedback.
Track employee attendance, timesheet completion, and reporting compliance.
Triage Team Reporting:
Analyze data collected by triage team.
Provide reports, quality and efficiency improvement plans, recommendations, and findings to GDIT/federal leadership on a regular basis.
Other Duties:
Serve as primary point of contact for Triage Team in response to requests for information from a variety of stakeholders.
Coordinate GDIT reporting activities on behalf of Triage Team.
Support the PMO with recruitment activities for vacancies on Triage Team.
Other duties as assigned.
This position requires a Public Trust clearance.This position is 100% remote.Qualifications:
BA/BS degree in a related discipline; master’s degree preferred.
6+ years of related experience.
At least 2 years of experience providing staff supervision or leadership, preferably in a case management, child welfare, or social work setting.
Experience creating, monitoring, and adjusting a rotating staff schedule to include coverage 365 days a year.
Experience in case management, child welfare, or social work required.
Excellent organizational skills and attention to detail.
Experience leading a new team or overseeing a new project preferred.
Experience with Microsoft Excel and performing basic data analysis preferred.
Additional Requirements:
Ability to work some weekends and holidays.
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $88,275 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
