Role SummaryWork with all leadership teams throughout business in pursuit of excellence and Service alignment. This role is an ambassador, leader and critical component in ensuring that all ECC Enterprises McDonald’s are successful in the following areas:
Hiring, Training, and Quality Teams, Systems and Results
Customer Feedback Metrics and Recovery
Yearly & Quarterly Planning
Back of House Staffing and Operations
Leadership and People Development throughout restaurant
Vision and Service Model compliance throughout all areas of oversight.
General Responsibilities:
Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
Maintain vision alignment with the Operator and the leadership team
Participate in monthly Operation Team meetings
Ensure stewardship systems are taking place throughout the restaurant
Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performing teams throughout each restaurant.
Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.
Conduct weekly hiring and orientations within all restaurants
Perform discipline for actions that do not meet standards and execute discipline documentation for all team members who fail to meet expectations.
Working with other directors during hiring process, completing resume screening, interviews and reference checks as necessary.
Ensure all staff members are performing discipline for actions that are consistent with ECC Enterprises Handbook
Training and Quality:
Oversee training budget and plan.
Execute training plan and measure results.
Track training plan across entire staff.
Create “Orientation Checklists” for each position.
Ensure all internal training communications are up-to-date and in line with corporate standards.
Distribute appropriate training materials to appropriate staff.
Ensure training standards are upheld throughout all restaurants
Create, manage and customize training plans based on the experience of each individual training member.
Ensure seamless transition for new hires from onboarding to initial training to daily independent work.
Create and implement system of feedback and response based on surveys and follow up
Ensure and coach Team Members and Leaders to consistently follow all McDonald’s Standards
Understand the federal and local employment standards
Protect the customer experience by ensuring packaging, food presentation and quality is top level.
Lead regular, ongoing coaching sessions with General Managers while empowering them to have regular meetings with their Team Leaders – sharing steps for improvement.
Create, lead and implement systems that will be the standard for all innovation and high performance teams throughout the restaurant.
Understand elements of labor cost while making daily decisions that positively impact these areas of the business by eliminating the Labor Cost Gap.
People – Leadership and People Development:
Create a dynamic leadership development program for the following levels. Team Leader, Shift Manager & General Managers.
Serve as an advocate for overall feel of team and more complex social-emotional needs of team.
Conduct onboarding and performance feedback systems.
Lean into Employee Performance Feedback and Review schedules to support other directors in feedback and development tactics.
Serve as lead director on Hiring in terms of pacing, systems, and interviewing. Support other Operations Directors in hiring decision making.
Yearly & Quarterly Planning:
Work with Operations Manager to complete Annual Business Plan.
Create quarterly plans based on business fluctuations, goals and needs.
Skills:
Strategic thinker, Goal-oriented, Tech-savvy
Great communicator both in handling difficult situations and a diverse team.
Mature, dependable and results-oriented
Very detailed oriented & keenly observant
Ability to work well with the public/network
Outgoing/friendly
Integrity and problem solver
Passionate about building relationships with clients
Able to lift 40 - 60 pounds on a consist basis
Ability to prioritize
Organizational skills
Close attention to detail
Ability to multi-task
Able to work well independently and in a team environment
Self-starter who completes tasks without excessive supervision
Specific Experience:
Bachelor's degree in human resources management, Business Administration, or related field Experience in HR roles, with supervisory or team management responsibilities preferred
Requsition ID: PDXMC0C28D213-8B8D-4300-8D52-F2A3C715D8687005McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
