DescriptionAs the Quality Assurance Analyst, you will participate, in a team environment, to define the target state for monitoring and testing for assigned products, processes and services. Under direction, the Analyst will complete quality control testing for one or more lines of business and/or products. Working within established timelines, the Analyst will deliver control testing and risk monitoring activities which are critical to determining control environment effectiveness. In this role, the Analyst will gain an understanding of business processes and will develop fundamental control assessment skills.Primary responsibilities include
The primary focus of the Quality Assurance (QA) team is to design and execute quality assurance testing. QA results aid the line of business by ensuring process and controls are functioning properly and that data elements are flowing completely and accurately from input through to regulatory and management reporting.
Identifies and develops ways to improve the quality, capability, or efficiency of the testing process.
Builds strong relationships with partners and business line management, across the various business lines, sharing monitoring and testing outcomes.
Documents testing results results in system of record. Demonstrates knowledge of Business Line processes and control monitoring skills through increased independence on work tasks while maintaining quality. Documents changes in process as required
Maintains up-to-date understanding of business processes along with regulatory requirements for quality assurance testing and controls.
Qualifications, Education, Certifications and/or Other Professional Credentials
2-4 years Home Mortgage Loss Mitigation experience
Ability to juggle multiple work efforts and to quickly change direction
PC skills including proficiency in all Microsoft Office programs including MS Word, Excel, Outlook and database applications
Self-motivated individual who can work independently and as an engaged member of a team
Organizational skills and ability to handle multiple tasks to meet tight deadlines
Strong oral and written communications skills
Knowledge of banking/brokerage products and operations; regulatory requirements; and key processes, controls, and exposure areas a plus
Experience delivering under tight deadlines while maintaining quality standards
Excellent interpersonal skills
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
This position is in the office
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.11/30/2024
