You'll coordinate the daily work of Medical Support Assistants supporting veterans across multiple healthcare settings by managing staffing coverage, monitoring workflow quality, and helping maintain timely access to care. Working alongside interdisciplinary clinical and administrative teams, you'll oversee daily operations, monitor staff performance, coordinate scheduling coverage, and promote consistent, high-quality customer service within a structured, veteran-focused healthcare environment.Employment Type: Full-TimeContingency: This position is contingent upon contract award.Schedule: Monday-Friday with an assigned eight-hour shift: 7:00 a.m.-3:30 p.m., 7:30 a.m.-4:00 p.m., or 8:00 a.m.-4:30 p.m. The schedule includes a 30-minute lunch period and two 15-minute breaks. No on-call service is required.Key ResponsibilitiesCoordinate staffing assignments, leave and absence coverage, reassignments, vacancy support, and workload distribution across assigned healthcare locations.Direct and monitor the daily work of Medical Support Assistants and administrative staff, helping maintain consistent performance across assigned workflows.Review time and attendance records, verify timesheet accuracy, monitor staffing coverage, and coordinate follow-up when attendance or performance issues arise.Monitor scheduling accuracy, productivity, customer service, and administrative performance while identifying trends, documenting concerns, and escalating corrective follow-up through management.Oversee administrative workflows that may include appointment scheduling, consults, recall reminders, reception, telephone support, records management, Release of Information, Community Care, eligibility and enrollment, and travel reimbursement.Verify that staff accurately use required scheduling, electronic medical record, and operational systems while following established procedures.Monitor compliance with HIPAA, privacy, information-security, training, and professional-conduct requirements.Serve as a liaison among assigned staff, administrative supervisors, and clinical and operational teams regarding staffing, attendance, workflow, and service issues.If you do your best work coordinating people, workflows, and service standards, this role offers the opportunity to support reliable healthcare administration for veterans.
