 Responsibilities:  Provide expertise in Oracle GL, FV, SLA, PO and AP modules to triage, troubleshoot and resolve issues Implement new initiatives and federal mandates such as G-Invoicing and IPP  Work with customer to streamline operations and improve overall solution Provide oversight to Help Desk Support Team resolving deployed Agency and partner functional issues and elevating defects and change requests through the Configuration Management process.  Document Help desk trouble tickets in the help desk ticketing tool and leveraging the tool to create help desk metrics and frequently asked question guides.  Analyze and resolve reported help desk problems  Triage problems to determine potential causes and to resolve or escalate issues as appropriate. Develop and conduct functional help desk training sessions for help desk team members  Support Help desk 5 days per week on client site Provide leadership and expertise to troubleshoot and review and recommend improvements based upon “best practices” and R12 functionality for the following Budget-to-Report (B2R) business process flow areas and tasks:  Budget Planning & Formulation  Federal Admin  Distribute Budget  Manage Budget  Manage Continuing Resolution Authority  Reprogram and Rescind Funds  Maintain the General Ledger  Create and Post Journal Entries  Prior Period Adjustments  Reporting Month and Year End Closing  Must provide leadership and expertise to troubleshoot and review Sub-Ledger Accounting (SLA) rules and recommend improvements based upon “best practices” and R12 functionality  Assist project teams in configurations and standardizations when adding new clients to the shared service platform  Provide requirement analysis, process review, configuration and development, documentation, and implementation services for production sustainment and system enhancements within a shared service Oracle Federal Financial R12 environment  Identify and document requirements working with users  Identify processes, document gaps, and provide solutions to bridge gaps and enhance processes for customer migration to R12 Global Model  Provide Oracle R12 configurations and documentation in multiple environments  Provide designs and data mapping for interfaces, extensions, conversions, and reports  Assist with test plans, provide testing documentation, and perform testing activities  Assist with training sessions and documentation  Plan, coordinate, and provide cut-over activities for adding new customers into the production environment and post-production support  Provide input to planning and scheduling direction for project and release management Experience working with existing account generators and rules and recommend improvements based upon “best practices” and R12 functionality for the Sub-Ledger Accounting (SLA) rules  Provide leadership and expertise to troubleshoot and review and recommend improvements based upon “best practices” and R12 functionality for the following Procure to Pay (P2P) business process flow areas and tasks:  Manage Requisitions  Manage Approvals  Manage Suppliers  Funds Check  Source Goods & Services  Manage Contracts Execute Purchases  Process Receipts, Acceptance & Return  Enter Invoice & Match  Execute Disbursement  Provide analysis and problem resolution to implement fixes to reported problems escalated from help desk team  Provide updates to and validation of internal control documentation  
