Why join Stryker?We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comWho we want -
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Effective communicators. People who can interpret information clearly and accurately to concisely communicate
Life learners . People who want to learn, grow, and develop within Stryker's broad scope of opportunities. This is a company you can grow with!
What you will do -The Commercial Operations (CO) Associate is a regional role supporting the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. The Associates will provide support to ensure all tactical aspects of entire operational activities are managed for the assigned region. The position will support adoption and utilization of commercial systems (ERP, CRM, Customer Complaint) and strengthen partnership with regional sales team. The primary responsibility of this position is to ensure effective fulfillment of products and drive a process which meets the needs of the business.The Associate will collaborate and work with the regional sales team and internal functional teams to execute agreed priorities/objectives for each territory and align resources/deliverables to achieve collective commercial goals.
Works in a fast paced, team-oriented environment that partners closely with other internal and external stakeholders to drive culture of customer excellence and operational efficiency.
Drive the creation, maintenance and adherence of Business Rule and Order performance metrics for assigned region (OTIF; Fill Rate; First Time Right and BO level).
Act as primary interface between regional sales team members and Divisional HQ to support fulfillment of daily Inventory needs for surgery demand within assigned region. Collaborate with various stakeholders to Optimize Field Instrument and Implant configurations and order fulfillment process.
Co-ordinate movement of inventory across assigned region and ensure accurate transactional information is available through CRM and ERP platform. Partner with sales team to optimize the movement of product with least cost to the organization.
Responsible for reviewing the daily and weekly surgery demand and supporting other CO Team members to ensure appropriate plans are in place to meet the required surgery requirements.
Responsible for working with the CO Team Leaders leader to proactively resolve known inventory constraints by collaborating with other regional team members.
Effectively communicate to stakeholders order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.
Train and develop through knowledgebase on Stryker Spine Product portfolio to ensure accuracy in interpretation of customer needs. Support in identifying and measuring KPIs for measuring order fulfillment and customer satisfaction.
Participate in documenting current processes and assisting in developing best practices roadmap for Spine Divisions Commercial Operations Team.
What you need -
High School diploma - required
5+ years of relevant experience - required
Bachelor's degree preferred
Working knowledge of ERP and CRM Systems - preferred
Familiarity using JD Edwards, Salesforce or similar system - preferred
Proficient in using Microsoft Office Suite Applications and MS Excel (Power BI preferred) - required
Orthopedic or medical device experience - preferred
Strong communication and multi-tasking skills. Ability to interact with different levels of an organization, and to build effective relationships through team work
Excellent verbal and written communication skills with the ability to define and structure problems to be solved and to communicate complex business analysis and issues in a clear and concise manner
Proven ability to manage projects effectively from design through completion
Must be able to communicate effectively via phone and email
Ability to operate common office equipment
27.32 - 49.13 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
