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Company Overview:If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!Position Description:Role Summary:Looking for a motivated Sales Support Representative to work with the Order Management team. This position is integral to the management of our customer contracts and assists in providing information to internal departments and external sources. here is frequent interaction with our customers as well as our internal sales team via daily email and phone communications in addition to face-to-face meetings. The successful candidate will be able to manage a variety of communication and data processing tasks with a high level of customer service and accuracy.Essential Responsibilities:
Act as the primary point of contact for customer contacts and manage communication with customers in a timely and professional manner.
Resolve problems with the right level of initiative, collaboration and perseverance to satisfy the needs of our customers and between internal departments.
Review customer specifications for acceptability and ensure the specification requirements are implemented into the order.
Manage orders through engineering, purchasing, production planning, and manufacturing processes as they relate to order delivery.
Act as the Export Compliance backup for the site to complete AES filings, handle Free Trade Agreements, and file export documentation for international shipments.
Position Requirements:
Associate’s Degree required, equivalent industry experience may be considered.
4+ years of relevant customer service or administrative experience.
Strong skill set in Microsoft Office programs, including Excel, Word, Outlook, and order entry systems.
Must have a strong customer focus, able to deal diplomatically with customers and project a positive self-image.
Good organizational skills, able to establish priorities and work to specific deadlines with little supervision.
Ability to solve practical problems and deal with a variety of situations to meet customer’s requests.
Professional, clear and articulate communication skills on the phone and in person.
Excellent writing skills with clarity, appropriate tone, and good organization.
Ability to work in a fast paced, goal oriented team environment.
Ability to multi-task efficiently and prioritize work for maximized results.
Preferences:
ERP experience preferred
Bilingual (Spanish preferred)
Job Posting/Business Card Title: Sales Support RepresentativePrimary Posting Location: Lynchburg, Virginia USPercentage of Approximate Travel Required: 0%Job Posting Category: SalesEmployment Type: Full timeCountry: United StatesAuto req ID: 47660BRFlowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
