Dynamics CRM Field Service Technical LeadPosition SummaryCustomer is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer.Recruiting for this role ends of 5/30/2025.Work you'll doAs a technical lead in Dynamics 365 and Power Platform you will help clients design and develop solutions that utilize the Microsoft platforms and integrate with other technologies. You will build Dynamics 365 Field Service, Customer Service and Sales solutions to enable our clients in their marketplace. You will work with a team to deliver large, complex projects, end-to-end implementations, and project delivery.The TeamOur Sales and Service team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.Professionals will serve our clients through the following types of work:
Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team
Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Required Qualifications:
Bachelor's Degree and/or advanced certifications in Microsoft Dynamics CRM
5+ years of hands-on experience with developing and delivering solutions using Microsoft Dynamics CRM and Power Platform
Functional knowledge of all Dynamics CRM modules
Implementation experience with the Microsoft Dynamics 365 Field Service module
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
Preferred Skills:
Familiarity with Azure or other leading cloud platforms, such as AWS or Google
Experience with Power Pages and Copilot development
Experience developing integrations using Azure integrations toolset
Experience in extending Dataverse using Azure Functions and Logic Apps
Familiarity with SQL and Power Fx
Familiarity with other leading CRM applications, such as Salesforce, Oracle, SAP, or ServiceNow
Strong understanding of multiple SDLC methodologies (Agile, SCRUM, RUP, other)
Expertise in solution selling techniques such as identifying the client pain points, defining a solution, and contributing to a project proposal.
Proficient in developing workflow automations using Power Automate and Dataverse Workflow engine
Experience in extending Dataverse using Plugin development, JavaScript, and tools like Ribbon Workbench
Experience in performing data migrations and integrations using Microsoft Power Automate, Dataflows, Data Gateways, and Custom Connectors.
Experience working with modern DevOps tools, including content repositories, version control, CI/CD pipelines
A background working with offshore teams
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 to $218,625.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
