Position Summary
The Hospitality Associate is responsible for delivering a seamless workplace hospitality experience through amenity management, workplace readiness, meeting support, and exceptional service for employees, clients, and visitors. The role serves as a visible workplace ambassador, ensuring shared spaces remain clean, stocked, professional, and guest-ready throughout the business day.Key ResponsibilitiesPrimary ResponsibilitiesWorkplace Hospitality & AmenitiesMaintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.Conduct routine workplace inspections and floor audits.Monitor and replenish food, beverage, and workplace supplies.Ensure amenities and common areas are clean, organized, and presentation-readyGuest Experience & ServiceProvide coverage for reception, assisting with inquiries and special requests via phone, email, and in-personinteractions, delivering proactive and personalized service.Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.Respond to workplace and hospitality-related requests.Partner with workplace teams, vendors, and service providers to maintain workplace readiness.Meetings & EventsSupport meeting and conference room readiness, setups, resets, and room turnover.Coordinate catering deliveries, refreshments, and hospitality services.Assist with event logistics and special workplace events.Secondary Responsibilities (Backup Support as Needed)
The Hospitality Associate may provide support in the following areas during peak periods and/or in staff absences:Mail distribution and package handling.Reprographics and printing support.Vendor escorting and coordination.Work order submission and service tracking.Administrative and operational support for workplace initiatives and special projects.
