Center 2 (19050), United States of America, McLean, VirginiaManager, Change LeadCapital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.As a Manager, Process Change Lead you will lead a small team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. As we modernize our core infrastructure we are embarking on significant changes that will impact the business across our customer journeys, operations, data, and technology. Managing processes through that change will be a critical role across our organization.Responsibilities of this role may include:
Leading a small team driving complex process improvement initiatives
Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Serving as subject matter expert on a process improvement initiatives and procedure changes
Deliver strategy for customer migration processes and proactively seek risk mitigation in relation to those impacts
Basic Qualifications:
Bachelor’s Degree or military experience
At least 2 years of experience in Process management
At least 2 years of experience in People management
At least 2 years of experience in Relationship management
Preferred Qualifications:
Master’s Degree
Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification
2+ years of Risk Management experience
4+ years of experience in Process Management
4+ years of experience in People Management
4+ years of Complex problem solving experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
