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Center 1 (19052), United States of America, McLean, VirginiaManager, Project Management for Platform Well Managed TeamCapital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.In this role, you will be responsible for delivering flawlessly executed, highly regulated customer experiences for our growing customer base of 80 million cardholders and over $550 billion in payments annually. Additionally, you will work with product managers, software engineers, and business analysts to ensure that technology and processes deliver breakthrough business results that radically transform how we manage customers’ money. You will serve as the subject matter expert for both direct and indirect payment channels using multiple tenders like ACH, Debit, Wires, and Check for our existing customer base and new portfolios associated with partnership acquisitions. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will inform and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.On any given day you will be:
Designing, developing, managing and leading product operations initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert
Partnering cross-functionally with internal customers to provide strategic and tactical thought partnership to effectively drive results
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Distilling big picture intent into pragmatic requirements and implementation plans
Intimately understanding the heart of specific product operations and represent the voice of that operation to multiple product teams and internal stakeholder groups while taking into account the broader end to end Card and Enterprise risk management needs
Participating in developing products, benefits definition, management of changes in the operational environment
Ensuring the day-to-day delivery of key functions required for managing customer accounts while problem solving with the team and key stakeholders
Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions
The Successful Candidate:
Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail
Builds strong relationships, influences across levels and functions, and delivers great results through others
Asks the tough questions and challenges the status quo
Solves complex problems and drives action across the organization
Has a bias towards action, tries things and sometimes fails. You work in a hybrid agile framework and coordinate iterative delivery with a focus on results
Thinks end-to-end and puts the customer first
Understands regulation and operational risk
Is technology fluent (or conversational) - need to be able to work in a technology world and ask great questions of product and systems engineering counterparts
Has experience automating processes and delivering improvements
Leverages analytical, risk, and process management skills to improve customer outcomes and increase our efficiency
Represents the organization well across the company and externally; enhances the organization’s brand
Promotes values and philosophies that are well understood and are contagious in all directions organizationally resulting in positive influence across teams and groups
Creates high levels of energy and motivation throughout challenges and obstacles
Develops strong relationships with product leaders and other stakeholders
Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships
Basic Qualifications:
Bachelors Degree or military experience
At least 3 years of experience in Process management, Project management, Product operations or Product delivery
At least 3 years of experience working with analytical, data management or software engineering teams
At least 2 years of experience of stakeholder or relationship management
Preferred Qualifications:
Masters Degree
Lean, Agile, Six Sigma, Business Process Management, or certification
5+ years of experience in Process management, Product operations/delivery or Marketing delivery
5+ years of experience working with analytical, data management or software engineering teams
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
