Center 1 (19052), United States of America, McLean, VirginiaSenior Manager, Project Manager, Marketing Operations & ExecutionCapital One, a Fortune Magazine “100 Best Companies to Work For,” is seeking an experienced Marketing Operations Project Manager. The Capital One US Partnerships Card Business is transforming Marketing Operations to be a catalyst, enabling business teams to achieve their goals through the adoption of marketing automation capabilities supported by well managed delivery processes. We strive to be a catalyst and enabler for the business to achieve its growth targets through the delivery of quality, well-managed marketing & servicing campaigns while driving adoption of Salesforce Marketing Cloud (SFMC) capabilities.This exciting Sr. Manager, Marketing Operations Project Manager role will be at the helm of leading the operations transformation and modernization within Partnerships, bringing together an agile operating model, scaling, and change management. This role will work closely with leaders across Partnerships to drive strategy and execute on high priority projects while leading transformational operating model and process changes to drive towards the destination of operations delivery.Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.Responsibilities
Leading moderate to large complex projects and programs by providing strategic direction
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Partnering cross-functionally with customers to provide strategic and tactical thought partnership to effectively drive project delivery
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Drive efficiency and effectiveness of marketing execution, including automation of planning and scheduling tools on Workfront
Lead cross-functional Marketing Operations Transformation team to migrate marketing emails to Salesforce Marketing Cloud, establishing the foundation for journey orchestration across channels
Prioritize, negotiate and remove blockers to orchestrate successful launch of intent in a well managed environment
Identify and implement process improvements in coordination with delivery leads to drive issue resolution/risk mitigation activities
Lead cross-functional Delivery Operations transformation team to migrate marketing emails to Salesforce Marketing Cloud, establishing resourcing and capacity models for prioritization to enable transformation journey
Drive efficiency of campaign builds through automation and optimization of the end-to-end process
Characteristics we’re seeking
Seasoned Marketing Delivery/Operations leader driving transformation and change management of teams
Demonstrates thought leadership, can set a robust agenda and drive sustainable solutions
Strong process skills with the ability to proactively identify impediments on the critical path and remove them
Excellent communication skills to engage intent owners across a variety of levels and experience with Marketing Experience delivery
A structured problem-solving approach to help a team work through a wide range of issues, innovating thinker on efficiency and effective operations
Ability to prioritize across different types of value dimensions while maintaining a balance of performance and quality/risk
Desire to collaborate across component teams and organization structures to influence core needs for Partnerships marketing and business needs
A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience
Basic Qualifications
Bachelor’s Degree or Military experience
At least 8 years of Process and Project Management experience
At least 2 years of People Management experience
Preferred Qualifications
Master’s Degree
9+ years of Project Management experience
2+ years leveraging Workfront or other project management systems
Experience working in a regulated industry
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
