HVAC Dispatchers and Customer Service Reps (Chesapeake)

HVAC Dispatchers and Customer Service Reps (Chesapeake)

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RS Andrews of Tidewater is looking to grow their team. We are hiring for Customer Service Representatives and Dispatchers

The qualified candidate must have the ability to work in a fast paced environment while being self motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer.

Must have open availability:

Operating Hours Monday-Friday 7am-8pm and Saturdays 8am-4:30pm

Customer Service Rep Requirements:

•Schedule appointments for customers requesting service.

•Answer customer calls in a busy office environment.

•Enter customer data in the computer.

•Handle all customers in a professional manner.

•Provide timely response and feedback to the customer regarding customer questions.

•Forward calls, as appropriate, to other members of staff in other departments.

•Make outbound calls to customers to schedule appointments for their maintenance agreement.

•Must have Call Center experience

Dispatcher Requirements:

•Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.

•Answer customer calls in a busy office environment.

•Enter customer data in the computer.

•Handle all customers in a professional manner.

•Provide timely response and feedback to the customer regarding customer questions.

•Forward calls, as appropriate, to other members of staff in other departments.

•Make outbound calls to customers to schedule appointments for their maintenance agreement.

•Must have Call Center experience

Pre-employment drug testing and background checks required.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.