Account Representative (Towing & Recovery) Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4637478) Apply Account Representative (Towing & Recovery) Salary $41,231.00 - $67,207.00 AnnuallyLocation Norfolk, VAJob TypePermanent Full-timeJob Number12394DepartmentPublic WorksDivisionTowing & RecoveryOpening Date08/28/2024Closing Date9/8/2024 11:59 PM Eastern
Description
Benefits
Questions
DescriptionThe City of Norfolk is seeking an Account Representative for the Public Works Department, Towing and Recovery Division. This position performs customer service, billing and collections operations for city-wide customer accounts. Duties include responding to customer inquiries over the telephone, in person, mail and via the City's internet site; assisting customers with establishing/disconnecting services; reviewing and updating account information; researching bill concerns and developing payment plans.The Department of Public Works builds, maintains, and operates the physical facilities that support and enhance the lives of Norfolk’s citizens, businesses, and visitors, including the City’s Street Network, Traffic Management System, Storm Water System, Waste Management, and Recycling.Department Hiring Salary Range: $41,231Essential FunctionsEssential functions include but are not limited to:
Processes information regarding towed vehicles by receiving a dispatch, verifying, and entering data into the computer, and completing a vehicle log sheet.
Takes a photo of all compounded vehicles.
Dispatches call to towing companies.
Provides customer assistance by answering telephone calls, providing accurate data regarding the status of their cars, and updating vehicle information files.
Interprets data in accordance with policies and regulations to generate appropriate financial or operational transactions.
Performs financial duties by calculating fees and receiving cash, check, or credit card payments.
Performs clerical duties by maintaining files, typing and mailing correspondence, filing and updating the database.
Education/ExperienceWork requires knowledge necessary to understand basic operational or technical office processes. Level of knowledge equivalent to four years of high school or equivalency.One year of inbound call center customer service experience.Additional Information & RequirementsWorking Hours: Sunday-Saturday 8am-4:30pm, 4pm-12:30am or 12:00am-8:30am, schedule rotation. 40 hours per weekSigning Bonus : This position is eligible for a $5,000 signing bonus.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Please select the highest level of education you have completed.
Less than High School Diploma/GED
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree
Master's Degree or higher
03
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
05
This position requires the ability to work rotating shifts due to a 24-hour, 7-day operational schedule. In addition, the position requires the ability to report to work if a staff member calls in. Are you able and willing to accept this work requirement?
Yes
No
06
I understand that this is an Essential position and are considered Alpha Personal, which means working through inclement weather. Would you be able to meet this requirement?
Yes
No
07
Do you have experience operating digital cameras?
Yes
No
08
How many years of experience do you have in general office work?
Less than 1 year
1-3 years of experience
3-5 years of experience
More than 5 years of experience
09
How many years of experience do you have in customer service?
Less than 1 year
1-3 years of experience
3-5 years of experience
More than 5 years of experience
10
How many years of experience do you have with computer software usage?
No experience
Less than 1 year
1-3 years of experience
3-5 years of experience
More than 5 years of experience
11
Please describe your experience processing various types of monetary transactions, including the type and average amount. If you do not have expertise in processing financial transactions, please type N/A.
12
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
13
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
AgencyCity of NorfolkApply Please verify your email address Verify Email
