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DescriptionOpportunities for a Customer Service Representative!OfficeTeam has a fulfilling career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Transport industry. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a long-term temporary engagement, and can work in Norfolk, Virginia, this could be the Customer Service Representative position for you!Major responsibilities
Field and send written business correspondence
May support business development and client referral goals by actively cross-selling and referring customers
Manage incoming telephone calls
Offer friendly, accurate customer service in a timely fashion
Requirements
Strong computer skills including customer database systems
Strong problem solving and analytical skills
Customer service and office administrative skills
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Enthusiastic attitude and an engaging businesslike approach
Strong communication skills and able to receive criticism well
Comfort and confidence when interacting with internal and external partners and clients/customers
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Customer Support experience preferred
Adeptness in Microsoft Word
Strong familiarity with Customer Shipments
Demonstrated knowledge of Microsoft Excel
Call Center Customer Service experience
Knowledge of customer service
Resolve Customer Issues experience
General familiarity with communication
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $13.30 - $15.40 / HourlyLocation: Norfolk, VADate Posted: September 17, 2020Employment Type: TemporaryJob Reference: 04550-0011561328Staffing Area: Office u0026 Administrative
