Title: (NEX NORFOLK) SERVICES OPERATIONS CLERK Location: United States-Virginia-Norfolk Job Number: 240000OI Job Summary: Performs a wide variety of clerical support and secretarial duties relating to Services Operations. Duties and Responsibilities: Prepares Supplemental Reports of Goods Received for all assigned Services Departments. Collects data from departments and prepares monthly reports for accruals and journal vouchers. Provides the Accounting Office with input on adjustments, repairs, deposits and advance payments, etc. Researches variances in data submitted by the Accounting Office on preliminary operating statements utilizing source documents. Makes extensions to RGRs received from Accounting Office. As required, makes changes, additions/deletions to existing programs to generate reports to include comparative sales reports, comparing actual operating results against the previous year and the current budget, percentages of increase/decrease, etc. Prepares worksheet of incoming and outgoing RGRs of all departments. Generates complete reports as required. Prepares monthly Teleflora Telephone order and Portrait Studio for orders. Totals transmittal charges and forwards to the Accounting Office for processing. May prepare supplemental RGRs on delinquent payments for TV rentals. Researches unpaid invoice requests. Maintains log on laundry/dry cleaning services. Receives delivery tickets from laundry/dry cleaning store and verifies the monthly charges against contractor\'s invoice/merchandise transfer. Receives outstanding loss/damaged claims from laundry/dry cleaning store for damaged items. Prepares outstanding claims memorandums. May act as department timekeeper. As Secretary performs duties such as screening callers who wish to see Department Manager, answering telephone inquiries utilizing knowledge of office functions relaying messages or referring calls to superior or to other appropriate personnel. Screens, sorts and distributes all incoming correspondence to appropriate services departments. May handle ship messages; logs and distributes accordingly; prepares invoices for billing. Maintains a number of records, logs, control sheets, department files. Instructions, Notices, Manuals, Bulletins, etc. May maintain short term concessionaire contracts. Prepares monthly reports. Prepares a variety of correspondence from rough or handwritten draft. Work is performed independently and in conformance with established policies, procedures, and regulations. Refers unusual problems to supervisor for resolution. Review is made for accuracy, adequacy and adherence to regulatory material. Uses appropriate software programs in the performance of duties. Performs other related duties as assigned This position is represented by the American Federation of Government Employees, Local 53 Qualifications: GENERAL EXPERIENCE 1 year progressively responsible clerical or office work of any kind in which the applicant has demonstrated the ability to perform satisfactorily at the grade level of the position. AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience performing clerical or administrative support duties or experience in a related area which demonstrates the ability to perform the work of the position. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 - 2 year academic study above the high school level may be substituted for each 6 months of 1 year of general and 1 year specialized.
Summary This position is assigned to the NWW Program and reports directly to the Regional Program Director. Serves as Program Analyst (Adaptive Reconditioning and Community Outreach Specialist (ARCOS)), responsible for ensuring enrollees and their families and caregivers have opportunities to participate in local adaptive recreation and events. ARCOS have the primary responsibility for development and execution of adaptive reconditioning opportunities. Responsibilities Adaptive Reconditioning duties comprise 75% of incumbent\'s time and include but are not limited to: Researches and identifies adaptive reconditioning events and other opportunities offered by Federal, State, local community, and non-profit organizations and agencies. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of program operations, establishing goals and objectives. Coordinates internal and external adaptive recreation activities in respective Region for local enrollees. Promotes Navy Wounded Warrior Adaptive Athletics program to local enrollees and connect those interested with HQ Adaptive Athletics staff. Assists NWW HQ Adaptive Sports staff with management and operations of its adaptive sports and reconditioning programs and activities for recovering Service Members to improve the recovery and quality of life as the participants adjust to their \'new normal\'. Assists in coordinating adaptive sports and reconditioning programs according to guidelines, standards of practice and professional code of conduct and ethics developed by Armed Forces Services Corporation at multiple installations throughout the US. Assists in providing effective and efficient adaptive sports and reconditioning programs for Recovering Service Members (RSMs) enrolled into the program. Communicates effectively and professionally with senior military and community leadership as well as activity participants. Communicates with NWW HQ Marketing and Strategic Communications Specialist to raise awareness of program, to include highlighting local activities on a monthly and adhoc basis. Develops, manages and updates as necessary, event and outreach calendar. Coordinates internally within N9 (MWR, FFR, etc.) and externally to plan and execute a wide variety of opportunities to enhance enrollees\' recovery, rehabilitation and reintegration. Establishes and monitors multiple repositories for enrollees to include documentation in the NWW module within the Total Workforce Management System (TWMS). Manages electronic and hard copies as necessary for the successful planning and execution of adaptive sports/recreation events. Serves as travel point of contact for the region enrollees participating in adaptive/recreation events to include travel processes and registration of participants. Community Outreach duties comprise 25% of incumbent\'s time and include but are notlimited to: Coordinates and manages activities designed to raise awareness of the program and its offerings throughout the area of responsibility for the region. Develops and implements strategic plan to collaborate with local veteran service organizations to increase adaptive recreation and family/caregiver opportunities. Successfully promotes programs and events to appropriate audiences in the area of responsibility for the region. Coordinates with Veterans Administration to connect veterans with available programs. Identifies, communicates and coordinates with National Paralympic organizations to identify programs for recovering Service members. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following: Knowledge of administrative management principles and techniques, Fleet and Family Readiness (FFR) programs and services, CNIC programs and missions. Knowledge of Federal and agency regulations, knowledge of the specific organization\'s programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program operations. Knowledge of concepts of program management, requirement determination, policy development, evaluative and analytical processes, programs implementation and approaches to identify and resolve significant issues and problems of a unique nature. Knowledge of Health Insurance Portability and Accountability Act (HIPAA), Privacy Act and the Freedom of Information Act. Knowledge and understanding of requirements and operations of DoD and DoN Wounded Warrior Adaptive Sports and recreation initiatives. Knowledge of and ability to plan, coordinate, and execute small and large scale Paralympic or adaptive sports/recreation type events. Skill in working with individuals with serious illness, injuries and wounds causing physical and mental disabilities. Skill in working with individuals who require sporting equipment modifications to participate in adaptive type physical sports/recreation type activities. Skill in computer applications for administrative support functions and knowledge of variety of common administrative software, applications, and web-based programs, to include but not limited to, TWMS, Defense Travel Systems (DTS), NAF travel system and Microsoft Office suite applications. Ability to identify problems, plan, research, collect, sort, and analyze information to formulate plan of action and milestones for the accomplishment of tasks. Ability to manage multiple activity schedules simultaneously. Ability to analyze type and scope of information and metrics required to evaluate the quality and effectiveness of program implementation. Ability to communicate effectively both orally and in writing. Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations. Ability to work effectively on a team or individually with various levels of management and staff. Education This position does not have a positive education requirement. Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee\'s eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
