Proficient in Windows 365, Office Suite, Excel
Daily interaction with homeowners:
Phone calls
Complaints
Processing payments
Help with delinquent accounts and collections:
Delinquent letters/billings
Follow-up on delinquencies
Referral of accounts for collections with approval of manager, as needed
Update Enumerate Central data banks with current/correct HOA info as needed
Disclosure Packets, including:
Researching property
Assembling all documentation (by laws, related documents, etc.) needed to complete package
Interact with title companies, realtors and closing attorneys as related to ILF property sales
Handle ACC request forms to ensure proper completion and notification of homeowner of subsequent approval or disapproval
Continuous copying of all disclosure packet documents to maintain ample supply
Handling clubhouse and pool rentals and related questions
During pool season, handle requests for pool passes and guest passes and any pool incidents that need intervention
Office mass mailings as needed, i.e. election materials
Closing the office through proper procedures:
Check all the doors to make sure all are locked
Turning off all office machines (Friday only)
Setting alarm system
Any other duties as required and/or requested by manager and/or BOD
