AV/VTC Technician IWho is Epsilon:Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.Why work for Epsilon:In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.Where you’ll work:You will be working onsite at the Marine Corp University’s Quantico, VA location.Our Customer’s Mission :The Marine Corps University (MCU) is a military education university of the United States Marine Corps. Hosted in a unified data center, MCU’s Information Technology services are delivered through a wired.edu network and domain, as well as a wireless “Bring Your Own Device” network. Epsilon provides Information Technology services for the MCU including network and systems, data center, service desk, cybersecurity, and audio visual/video teleconferencing.An average day:As AV/VTC Technician I, you will be a part of an AV/VTC team that provides installation, configuration, maintenance, sustainment, operational support, monitoring, and administration of audiovisual and Video Teleconference (VTC) equipment and events in both classroom and auditorium settings for the Marine Corps University. In this position you will:
Operate, facilitate, and support complex audiovisual systems in MCU auditoriums in support of MCU events. Configure, support, and troubleshoot problems with basic audiovisual and associated computer equipment in classrooms.
Conduct arrangements and provide real time on-site support for VTC sessions involving MCU VTC assets. Configure VTC equipment for proper operation and troubleshoot problems that occur before or during VTC sessions.
Setup, initiate, and conduct operational checks for briefings and video conferences within USMC facilities. Instruct MCU personnel in the proper operation of the VTC system and perform physical setup of classrooms, when required.
Respond to customer trouble calls and tracking tickets in the IT/AV tracking software. Collect requirements from customers to meet needs.
Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment.
Code, configure, manage, and install AV systems, installing AV related equipment to include, but not limited to, AV switching devices, VTC, camera, audio and video.
Provide tier 3 support for auditorium production equipment such as lighting, camera, mics and recording events.
Operate complex smart board/MondoPad systems in MCU auditoriums and classrooms in support of MCU events. Configure and troubleshoot problems with smart board equipment, to include imaging and connections to the MCU network.
Coordinate with the IA Task Lead to incorporate required IA controls into network and data center design and provide information security for MCU networks.
Monitor and display proper maintenance on all A/V equipment for repairs including renewing fully charged batteries.
Monitor all software updates for InFocus Mondopad's and Microsoft Office for each device in all classrooms and conference rooms in the facility.
Assist other team members as required to provide the customer with a superior level of support.
Maintain an open and clear communication with MCU's IET Helpdesk Support and Student/Faculty on all issues related to A/V and VTC matters on campus.
Basic Qualifications:
As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
DOD 8570 IAT Level II Certification required (GSEC, GICSP, CND, CySA+, Security+ CE, SSCP or CCNA-Security).
Possess knowledge and experience in the operation of digital audiovisual systems like Haivision, V-Brick, AMX, and Cisco.
Possess knowledge and experience in configuring VTC systems and establishing and maintaining connectivity with other VTC sites.
Must be able to provide audio visual system operational coverage of MCU events outside of normal working hours and the capacity to surge support in times of event saturation.
Knowledge and understanding of the Technology industry.
Experience with Microsoft Office Outlook, Excel, and Word
Demonstrated leadership, excellent interpersonal and communication skills.
Strong team player; self-assured, confident, and goal-oriented.
Ability to organize and manage multiple priorities and delegate effectively.
Ability to solve problems and translate policies into daily routine operations.
Excellent written and oral communication skills.
Keen attention to detail.
Other Requirements:
Must hold active DOD Interim Secret or Secret Clearance
Weekend or after-hours support may be required on occasion.
Physical Demands and Working Conditions:Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
Prolonged periods of computer desk work.
Dexterity of hands and fingers to operate a computer keyboard and other computer components.
Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
Maintain a professional emotional response when working with others.
Ability to lift up to 50 lbs.
Bend, stretch, squat, kneel, to move equipment, set up workstations (projectors, TV screens, computers, servers, routers, printers, tools, etc.).
Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.www.epsilon-inc.com/careersEpsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .#LI-DNP
