We are seeking a Director of Operations Instructional Design to lead the design, development, and continuous improvement of digital learning experiences that prepare more than 150 members of our Operations team to deliver exceptional support to our customers throughout their journey.
This role will establish and lead a Learning Experience Design Center of Excellence (COE) within Operations, responsible for building best-in-class design standards, templates, and tools that elevate the quality and impact of all learning experiences. You’ll collaborate across Operations, Product, Program, and Technology to ensure that every learning program is both engaging and measurable in its impact on performance, readiness, and customer experience.
 You use instructional design to drive innovation in digital learning through evidence-based practices, human-centered design, and the thoughtful application of learning science. You bring experience with Adobe Captivate, Articulate Storyline 360, SCORM Cloud, Global Meet, and PowerPoint to create lessons and modules, and coding skills with JavaScript extensions and other tools to produce interactive elements.
 In this role, you will:
Develop and Deliver Training, Templates, and Artifacts (40%)Learning Strategy and Standards (30%)Continuous Improvement and Evolve Content (30%)About YouExpertise in digital learning with 5+ years designing and creating digital training programs. Experience providing digital learning to K-12 educators is preferred but not required.Outstanding knowledge of emerging trends and best practice in digital learningExpertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.Adept problem-solving skills, including using data to inform decisions and actions   Excellent verbal and written communication skillsProven ability to build relationships and influence others to actionA passion for supporting educational and career opportunities for millions of students   Excellent PowerPoint, Word, and Excel skills
