The role focuses on distribution and supply chain functionality spanning sales, purchasing, warehousing, inventory, pricing, freight, tax, and connections to operational systems.The Senior Business Analyst serves as the bridge among customers, product stakeholders, developers, and quality teams. This person analyzes business scenarios, leads discovery, designs product features, creates clear functional and technical requirements, coordinates implementation details, and verifies that delivered functionality meets the intended business need.DUTIES AND RESPONSIBILITIES:Lead analysis and discovery for complex business scenarios, customer pain points, and product requirements with customers, partners, and internal stakeholders.Own the design of new features and enhancements, including functional specifications, current- and future-state workflows, process flows, mockups or wireframes, and measurable acceptance criteria.Assess business impact, backward compatibility, cross-functional dependencies, and data or integration risks; recommend practical solutions and negotiate scope and priorities with stakeholders.Decompose approved initiatives into clear technical user stories and development tasks; coordinate implementation details, resolve ambiguity, manage requirement changes, and maintain traceability to the intended business outcome.Provide functional expertise across Acumatica distribution workflows, including Sales, Purchasing, Warehousing, Inventory Management, pricing, freight, tax, and related financial processes, and advise stakeholders on solution options and tradeoffs.Lead the analysis and documentation of data flows and integration requirements between Acumatica and external dispatch, delivery, inventory, tank monitoring, CRM, and other industry systems; create mapping or API specifications when applicable.Serve as a senior functional partner to developers, QA and automated testing engineers, technical writers, support, implementation teams, and external partners; review deliverables and provide guidance to other analysts as needed.Develop comprehensive test plans and scenarios covering standard use, data migration, invalid data, high-volume conditions, and integrations; perform acceptance testing, validate results, and verify corrected defects.Lead functional readiness for User Acceptance Testing, releases, deployments, customer demonstrations, user training, and post-go-live support; proactively identify and address readiness risks.Investigate escalated support issues and contribute to root-cause analysis; maintain product, process, and support documentation; and identify opportunities for product improvement, process consistency, and continuous improvement.
