DescriptionICF’s Early Education Services Line of Business seeks a Technical Project Specialist to support the Office of Child Care Projects portfolio. The projects deliver training and technical assistance (T&TA) to Child Care Development Fund (CCDF) grantees and their partners to strengthen the child care policies and practices that improve the quality, supply, and accessibility of infant toddler care. The Technical Project Specialist contributes to the development of innovative, high-quality products through the use of technology platforms, review of materials for HHS 508 compliance, support of large national TA events, and support in writing and formatting of materials. Bilingual Technical Project Specialists may be asked to provide translation of project resources.The ideal candidate will have a background in digital content strategies, strategic communication, and best practices including accessibility and inclusive practices for web-based materials. They will excel in developing and reviewing materials and creating content that motivates, inspires, educates, and informs across a wide variety of digital platforms. They will support the delivery of technical assistance and training tasks, including resource development, event planning, data collection and reporting.The position is full-time and home-based and may involve some travel to OCC sponsored events.Key Responsibilities :
Develop high-quality written and visual content for various platforms including, websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, and training materials
Support planning TA events and services such as webinars, training sessions, conference calls, and information sharing events.
Provide support in developing and revising written and web-based resources and presentations with an emphasis on plain language.
Coordinate with the information technology team to develop digital content that enhances our visibility on search engines and positions our company as an industry leader.
Take ownership of tasks assigned and show initiative to take tasks to the next level by identifying process improvements or providing thoughtful feedback.
Support task leads with document formatting, 508 compliance, citations, and other support tasks.
Advise writers on integrating principles of equity, plain language, audience engagement, and effective communication strategies into their work.
Develop and implement communication strategies to effectively share information within projects and externally.
Support meeting logistics such as sending invitations, tracking registrations, following up with participants, and providing Zoom and Teams technical support as needed.
Build strong, positive relationships with project staff for ongoing communication, collaborative planning, and shared problem solving to meet the needs of clients, states, and territories.
Demonstrate ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
Understand the project's operations and objectives of providing high-quality TA resources and events.
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a support on high priority tasks that have tight timelines.
Leverage specialized depth and breadth of expertise and apply a broad perspective to identify solutions to complex tasks.
Support the consistent implementation of protocols and procedures that ensure quality control for all technical assistance and training deliverables.
Conduct training for team members on topics relevant to resource development and dissemination; digital and marketing writing best practices, and the software that supports service delivery.
Actively engage in team meetings, internal workgroups, and other collaborative projects as requested.
Maintain a consistent work schedule and communicate with supervisor any changes to the schedule that impacts availability during regular work hours.
Works under fairly limited direction. Normally receives little instruction on day-to-day work, general instructions on new assignments.
Support data collection tasks using Smartsheet, Excel and other platforms.
Support proposal development activities as requested.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Basic Qualifications:
Bachelor’s degree, preferably in early childhood education, public policy, or management.
5+ years’ experience providing support, including information gathering and policy analysis, in the field of early childhood education, public policy, or management.
1+ year experience providing project management support to staff, implementing management processes, and supporting staff in management processes.
1+ year experience with data collection and analysis, participating in the development of training materials, or supporting virtual TA delivery.
1+ year experience with digital content strategy, audience engagement, and communication best practices.
Preferred Skills:
Master’s degree in early childhood education, public policy, or management.
5+ years’ experience working with adult learners as a trainer/facilitator.
Ability to develop content based on policy within a team environment.
Interest or experience in using knowledge of adult learning styles in the creation of products.
Ability to learn new technology platforms and identify ways to enhance productivity and organization.
Experience in plain language and equity focused content development.
Experience with data collection and analysis.
Experience with graphic design, Canva, and support graphic design tasks.
Knowledge of 508 compliance.
Proficient in MS Office Applications (Word, PowerPoint, Outlook, Excel, SharePoint, Microsoft Teams) and other e-learning webinar, and project management tools including SmartSheet.
Bilingual and able to read, write, and speak Spanish proficiently.
Professional Skills:
Excellent verbal, interpersonal, and written communication skills.
Strong analytical, problem-solving, and decision-making capabilities.
Team player with the ability to multi-task in a fast-paced environment.
Ability to work with all levels of internal staff, outside clients and vendors.
Ability to be flexible and handle multiple priorities.
Demonstrated outstanding level of professionalism in providing team support, including the ability to exercise good judgment, discretion, tact, and diplomacy.
Sound business ethics, including the protection of proprietary and confidential information.
Ability to learn new technology platforms and identify ways to enhance productivity and organization.
Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process (http://careers.icf.com/us/en/accommodations) .Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)Candidate AI Usage PolicyAt ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.The pay range for this position based on full-time employment is:$63,511.00 - $107,968.00Nationwide Remote Office (US99)
