User Experience Researcher

User Experience Researcher

Vacancy expired!

Meridian offers a leading enterprise Learning Management System for corporate and government sectors. Our LMS has been driving strategic learning initiatives for large enterprises that have complex and high-impact requirements for almost two decades. While other market options struggle to meet those needs, we thrive in this type of business environment, but we know we haven't peaked yet.

About the Team

Meridian Knowledge Solutions is a place for individuals and teams to assemble, nurture, share ideas freely, and co-create value for our clients. We've assembled a talented, diverse, and spirited team to build products that impact the lives of millions of people around the world. Team members enjoy access to an open, collaborative, and remote work environment, and end each day knowing we've made a tangible impact.

About this Role

We are building a design organization, and we need your help! We have a small but growing design team, and we'd like to strengthen our user research capabilities. We need you to help us implement a research strategy at an enterprise scale and level of quality, but with a small business mindset.

As a user experience researcher, your work will be vital to helping us quantify and categorize user needs and translating those into product strategy, design, and to other cross-functional departments such as marketing or customer success. Ultimately you will see ideas all the way from start to finish, from concept to implementation.

The ideal candidate will have experience with a user research team for B2B SaaS applications that facilitate highly configurable enterprise workflows and complex business logic.

Responsibilities

• Identify, validate, and create personas
• Create journey maps, functional maps, scenario maps, and other UX diagrams
• Lead design thinking workshops with sponsor users and workshop participants
• Design and execute a variety of research studies including user testing, field studies, usability tests, group discussions, etc.
• Synthesize quantitative data with qualitative data to help drive product and design decisions
• Work with design, product, and marketing to understand business needs and design appropriate research studies to generate insights
• Help shape the research direction for new initiatives
  

How you can impress us

• Willing to roll up your sleeves and help with wireframing and prototyping
• Understanding of data science
• Familiarity with both quantitative and qualitative research methods
• Experience with recruiting participants to UX research studies
• Experience with LMS, LXP, training, and/or content management platforms
• Familiarity and comfortability with Design Thinking
• Visual display of quantitative information
• Know who Mercedes Lackey is (it will come up in the interview)

This position is covered by Executive Order 14042. Please take this into consideration.