West Creek 4 (12074), United States of America, Richmond, VirginiaAssociate, Process ManagerCapital One is seeking a Process Manager supporting our IAM team. This role is responsible for access management responsibilities within IAM and in support of multiple new hire onboarding workstreams. This role will have the additional responsibility for managing other operational processes in support of our All Access application. This role requires an operational and process mindset, to ensure our team is compliant and well-managed, while also being focused on our customers and identifying and driving continuous improvements.General Responsibilities:
Receive new requests to ensure accuracy and completeness, and that appropriate approvals exist to proceed.
Fulfill approved requests through the appropriate operational process, by compliantly completing the request with accuracy and completeness, while keeping the requestor informed of next steps and overall status; exceptional communication skills is a must.
Proven ability to be autonomous and a leader within the team, and solid judgment for when to escalate or create awareness.
Ensure our processes are compliant with existing control expectations, and that monitoring occurs to ensure compliance.
Ensure our processes are extremely well-managed, by leveraging standard process management tools and skillsets, and developing or maintaining documentation for each of our processes.
Produce meaningful metrics to demonstrate process throughput, quality, timeliness, and compliance.
Have a process mindset to identify improvement opportunities.
Be a thought leader who can build a story to secure stakeholder buy-in, and then develop a plan to drive the improvement to end-state.
Able to work in a high-pace environment, with the ability to multitask work of various scope and timelines.
Have an agile mindset, and comfortable shifting between the tactical and strategic priorities.
Foster and develop a collaborative environment among our technical partner teams, as well as with our end-user customers.
Coach the teams on existing processes, and monitor the work of others to ensure compliance, quality, and timeliness
Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 2 years of Process Management experience
At least 2 years of experience with Access Management practices
At least 2 years of experience with Agile and Waterfall frameworks
Preferred Qualifications
Bachelor's degree
3+ years experience of Process Management experience
1+ years experience with Jira, Confluence or GSuite
Ability to understand business and system processes to make improvement recommendations
Ability to understand complex business and technical scenarios, and able to explain the scenario to others to gain buy-in and support
BPM (Yellow Belt) or Lean certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
