West Creek 5 (12075), United States of America, Richmond, VirginiaB2B Supplier/Merchant Enablement, Manager (Remote Eligible)Level: Manager - Individual ContributorType: Remote EligibleThe Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.Job DescriptionAt Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches fifty+ millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences.Business Cards & Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by commercial entities.As part of the Supplier Enablement Team, you will work hand in hand with clients and vendors alongside our sales, client success and client development teams. You will partner with key executives and AP and AR managers to create long term, meaningful relationships to better understand their business and business card needs. You will work with vendors to negotiate card as a beneficial payment vehicle to fund receivables, helping them realize value from Capital One. As their trusted advisor, you will help optimize the rebates and benefits. You will also partner and collaborate internally with our Field Sales Managers, Product Advisors, Client Onboarding Managers, Client Development Associates and Vendor Outreach teams to ensure each client’s needs are met in a seamless and beautiful way.To be successful, the Supplier Enablement Manager will meet clients and vendors at various stages of their card program and build an approach that helps them realize the value of their program. In this role, you will be helping clients unlock spend opportunities with their most strategic vendors while at the same time partnering with the Capital One associates assigned to the client.At this time, there is no travel, but when it is considered reasonably safe to travel, there may be up to 25% - 50% travel to client sites.Responsibilities
Work with internal teams such as analytics, vendor outreach, sales, client success and client development to identify leads to convert non accepting vendors to accepting vendors
Be knowledgeable about our clients and industry verticals; understand purchasing and receivables needs and behavior of businesses and stakeholder personas (i.e. Accounts Payables, Accounts Receivable, Procurement, Treasury. and Finance)
Expert knowledge of credit card industry pricing and ability to influence clients behavior
Deep understanding of merchant acquiring business, how vendors process cards, and financial considerations of price to value including cash flow, DSO (Days Sales Outstanding), and WACC (Weighted Average Cost of Capital) elements.
Knowledge of vendors ERP systems and gateways to assist Capital One clients in utilizing card for payment
Be a trusted advisor by building positive relationships, handling client and vendor needs
Anticipate and resolve issues, provide solutions to clients and vendors in a timely manner
Contact vendors to identify card acceptance and secure payment instructions for clients
The Candidate
Will work well in a newly formed team that is scaling, including contributing to defining well managed processes to support scalability
Able to build relationships and influence at Executive and functional levels
Possesses strong verbal and written communication skills,
Hands on experience in card sales, merchant services and client management and the ability to deliver a superior customer and vendor experience
Creative thinker willing to go outside of their lane
Strong professional presence with ability to work directly with clients and vendors
Possess maniacal focus on helping clients realize the full potential value of their program
Courageous – not afraid of tackling large, complicated issues, having difficult conversations and asking tough questions
Thrives in an environment of process development and change with an open and flexible mindset
Problem solver capable of synthesizing information to make informed decisions
Strategic mindset and ability to leverage data in identifying growth opportunities
The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our clients. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service. Independent, results-driven and goal-oriented, self-starters will thrive within our organization. This role will manage clients located nationally.At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Basic Qualifications:
At least 3 years of experience in a Business Client facing role
At least 3 years of experience selling Merchant Services
Preferred Qualifications:
Bachelor’s Degree or Military experience
At least 3 years of experience selling commercial or small business credit card products
At least 3 years of experience working with DSO (Days Sales Outstanding) and DPO (Days Payable Outstanding) both on the Buyer side as well as the Supplier side
At least 3 years experience negotiating between Buyer and Supplier focusing on C-suite or business owners
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $125,300 - $143,000 for CML Card Client Development ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
