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Description If you love building solid customer relationships and want to work in the growing Local Government industry, you might be the Customer Service Representative Robert Half is looking for. Articulate and highly-skilled Customer Service Representative candidates could find an excellent career opportunity in this position. This could be the long-term contract Customer Service Representative position you're looking for, if you can work in Richmond, Virginia! This position is perfect for candidates looking to work in a dynamic, rapidly-changing call center.Major responsibilities
Receive and send written business correspondence
Be a part of business development by actively cross-selling and referring customers
Give exceptional customer service in a timely fashion
Manage incoming telephone calls
Requirements - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Customer service and office administrative skills
Strong problem solving and analytical skills
Positive attitude and an engaging businesslike approach
Proven computer skills
Proficiency with Microsoft office applications
Proven experience going the extra mile to solve complex customer inquiries via extensive research
1+ years of past relevant experience
Strong communication and social skills
Mailrooms experience
Document control experience
Foundational knowledge in Printing
Proficiency in filing
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
