Description We are offering a short-term contract employment opportunity for a Customer Service Representative based in Richmond, Virginia. This role is within a call center environment where you will be tasked with handling inbound calls, providing exceptional customer service, and executing data entry tasks.Responsibilities: Serve as the primary point of contact for customers, answering inbound calls and responding to inquiries in a timely manner. Ensure excellent service standards and maintain high customer satisfaction. Execute data entry tasks with accuracy, ensuring customer information is correct and up-to-date. Manage customer communication via email correspondence, ensuring all queries are addressed and resolved. Handle inbound and outbound calls professionally, providing detailed information as required. Utilize Microsoft Excel and Microsoft Word for various administrative tasks. Accurately process order entries and schedule appointments as needed. Monitor customer accounts and take necessary actions based on account status. Process credit card payments and handle any related inquiries. Requirements Proficiency in handling inbound and outbound calls in a call center environment Demonstrated customer service skills with the ability to resolve queries and issues efficiently Experience in data entry tasks with high levels of accuracy and attention to detail Ability to manage email correspondence effectively and professionally Proficiency in Microsoft Excel and Word for managing and processing data Experience in order entry and processing, ensuring accuracy and timeliness Ability to schedule appointments accurately and manage multiple schedules Experience in processing credit card payments securely and confidentially Strong communication skills, both verbal and written Ability to work in a team and collaborate effectively with colleagues Demonstrated ability to handle high-pressure situations and maintain composure. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
