West Creek 1 (12071), United States of America, Richmond, VirginiaDirector, Risk Management (Card)Director, Risk Management, US CardAs a Director of Risk Management in Capital One’s Customer Resiliency (Collections and Recoveries) organization, you will apply your risk management, process management, project management and analytical skills to our highest profile Risk Management processes. You will lead a team of risk managers who play a key role in delivering against our Enterprise Event and Issue Standard and ensure Capital One’s continued stability and success. Directors are expected to partner with Executives and their teams to evaluate risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded as well as lead a team of associates to monitor and assess the health of our business.Directors at Capital One are intellectually curious & highly motivated professionals, lead with a growth mindset and possess excellent process management and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.Core Responsibilities:
Reporting to the Sr. Director of Process and Risk, you will play a key role in contributing to the effective design and delivery of our risk management strategy
Leverage data and analytics to manage risk and create visibility to business health, as well as determine best practices and lessons learned regarding components of the Event & Issue management framework
Collaborate internally and with our risk community (e.g. risk managers, risk leads, IRM groups, business risk offices, front line process owners) to mature our risk event practice methodologies and advance learning
Foster an environment of trust, collaboration & belonging while leading a team of risk managers that facilitate the risk event life cycle, including: root cause analysis, containment, remediation, and recovery efforts
Develop practical solutions to improve risk event management processes using data and technology
Actively support internal and external audits and exams
Collaborate effectively across multiple organizations outside of Customer Resiliency such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Legal, Internal Audit, Regulator Relations, etc. to achieve objectives for the Customer Resiliency business
Basic Qualifications:
Bachelor’s Degree or military experience
At least 5 years experience in Operations or Risk Management
At least 5 years of experience in Project or Process Management
At least 5 years experience in People Management
Preferred Qualifications:
Masters Degree
5+ years experience in Operations or Risk Management within the financial services industry
5+ years of experience as a Project or Process Manager within the financial services industry
5+ years experience in People Management
Business Process Management Certification - Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification
Compliance Certification - CRCM, CIPP
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
