Timmons Group is seeking a skilled and customer-focused IT Specialist to join our Richmond, VA office. This role is ideal for a tech-savvy professional who thrives in a dynamic environment and enjoys solving complex technical challenges. As an IT Specialist, you’ll be a key troubleshooter and support resource for hardware and software across the organization. You’ll manage software license servers (e.g., Bentley SELECT, ArcGIS, Adobe, Microsoft, Autodesk), monitoring tools (e.g., System Center), backup solutions (physical and cloud-based), and provide advanced support for critical user issues.Essential Duties and Responsibilities of a successful candidate include but are not limited to:Manage IT services, tools, and licensing componentsSupport end-users and teams in designing solutions and resolving technical issuesCollaborate with the Systems Administrator to address networking problemsContinuously learn new technical skills and proceduresWork independently on projects and deliver effective solutionsSkills/Requirements of a successful candidate include but are not limited to:Bachelor’s degree in IT, Information Systems, or Computer Science (preferred)3–5 years of relevant experience (preferred)Strong knowledge of Windows and Linux operating systemsFamiliarity with virtualization platforms and AutoCAD-related software (a plus)Basic understanding of IPv4 networkingAbility to diagnose performance bottlenecks (bandwidth, I/O, memory, CPU)Experience with web application administration (IIS, Nginx, Apache)Proficiency in server OS administration (Windows Server, Ubuntu, RedHat)Scripting skills (PowerShell, Bash, Command Line)Office365 administration experienceAvailability for occasional night/weekend supportStrong problem-solving and remote troubleshooting skillsExcellent verbal and written communicationExperience with Autodesk and ArcGIS productsA friendly, customer-service mindsetInitiative and a passion for continuous learningProfessionalism and maturity in handling responsibilities
