West Creek 1 (12071), United States of America, Richmond, VirginiaPrincipal Associate, Risk Management - Event & Issue Management (Hybrid)The Platforms Well Managed team provides a strategically positioned offense, designed to strengthen the “well managed” muscle across Platforms and fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation activities including Control Governance & Transformation and Issue & Event Management.As a Principal Risk Associate performing Event and Issue Management, you will work among a talented team of individuals who provide dynamic risk-centered solutions, guiding business partners through the disposition, discovery, containment and recovery of process and platform breakdowns. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence, risk mitigation to deliver on the Platforms goal to keep 100% of Customer promises.Specific responsibilities include, but are not limited to:
Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery
Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business
Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns
Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate
Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities
Support research and problem-solving as needed to support the business
Training and development of teammates and others as necessary
Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments
Maintaining performance that aligns with quality and production metrics
A successful candidate will have:
A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required
Demonstrate outstanding communication and relationship building
Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes
Strong judgment and critical thinking skills
Process and project management experience with excellent organization and planning skills
Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment
Strong problem solving skills
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of Operations, Financial Services Compliance or Risk Management experience
At least 2 years of experience in Process Management or Project Management
Preferred Qualifications:
Bachelor’s Degree or military experience
1+ years of Risk Event management or Issue Management experience
1+ years of analytical experience
3+ years of experience in management of multiple projects concurrently in an autonomous environment
3+ years of risk methodologies and corporate risk practices experience
3+ years of operations management or risk management experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
