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Technical Advisor - Depository Institution Test (DIT)
Requisition #268273
Locations: Richmond, VA; All FRS Locations; Remote Employment Eligible
At the Richmond Fed, we're driven by our mission to strengthen the economy and our communities. We take great pride in what we do, and it impacts people every day.
When you join our team, you'll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better.
Bring your passion and we'll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It's all part of what makes #MyRichmondFed a great place to work!
About the Opportunity
Our System and Agency Services (SAS) department supports the Wholesale Product Office (WPO), Subcommittee on Credit Risk Management, and select government agencies by providing business application support, business analysis, customer support, customer testing support, project management, and subject matter expertise, to ensure business functionality and operational resilience.
SAS' WPO Testing Unit has an immediate opening for a Technical Advisor - WPO Depository Institution Test (DIT) Operations Specialist.
As the Technical Advisor - WPO DIT Operations Specialist, you will be accountable for providing oversight for the operationalization of the DIT environment, including developing DIT operational scripts, extending DIT administrative support functions across an additional Reserve Bank for resiliency, and enhancing incident/problem/change management practices in the DIT environment to reduce risk to production and improve the quality assurance function.
You will use your deep understanding of the WPO business, or comparable payments system, to evolve the DIT's capabilities for the Fedwire Operations Team, including the processes for vetting operational scripts for production, monitoring capabilities (e.g. Splunk/Dynatrace) intended to collect operational insights into the customer's use of the environment, and automation to reduce the toil required to run the DIT environment.
The primary working hours for this position will be Monday to Friday. To provide optimal customer support, we ask that you are available for incident management and off-hours/weekend/holiday support as needed to support customer testing, and resolve, analyze and escalate production problems, operational issues, and weekend activities.
It will be necessary to work on-site or remote/alternate working arrangements depending on the banks and business lines pandemic posture and business requirements. The Federal Reserve Bank has implemented social distancing, mask wearing, temperature checks, and other related protocols to keep you safe considering the current pandemic situation.
What You Will Do: