Vacancy expired!
VDOT IT Customer Relationship Manager
local candidates strongly preferred
This position requires onsite 3 days a week with 2 remote
The contract may be extended annually beyond June 30, 2023
Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Position specific responsibilities and duties will include, but not limited to:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Assigned specific Divisions or groups to act as a point of focus / resource for IT management, escalations, and coordination.
Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
Responsible for building and maintaining relationships with assigned business partners.
Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.
Identifying, championing, and communicating customer needs.
Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Required/Desired Skills Skill Required /Desired Amount of Experience Consultant Experience Consultant Last used Bachelors degree or six (6) years or more of related experience. Required 6 Years Experience working in Information Technology. Required 5 Years Strong communication skills in writing, speaking and presenting with leadership of all levels. Required 10 Years Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Required 10 Years Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. Required 10 Years Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. Required 10 Years Ability to connect strategy to execution; Strategic thinker. Required 10 Years Experience in Product Line planning, development and management. Required 1 Years Business Relationship Management Professional (BRMP ) certification from BRM Institute Nice to have 5 Years Questions No. Question Consultant Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address. Question3 In what city and state does your candidate PERMANENTLY reside? Question4 Is candidate comfortable working with upper level leadership? Question5 Does the candidate have a BRMP certification via the BRM Institute? Question6 Is the candidate available to work and or meet in Richmond, VA occasionally? This is REQUIRED. Question7 How soon after an offer can your candidate start?
