Position summaryThe Document Production Associate position is responsible for providing word processing and/or document production services for our clients. Job duties( denotes an “essential function”) Utilize appropriate logs and/or tracking software for all document production workThoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecyclePerform work in document production, prooing, intake and workflow coordination functions, as neededUse established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfactionDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concernsMeet contracted deadlines for service delivery to our clientsTroubleshoot basic software or hardware problemsHelp to foster a proactive environment of continuous service enhancement and relationship building with the client Perform quality assurance on work, as requestedAdhere to Williams Lea Tag policies, in addition to client policiesUse equipment and supplies in a cost efficient mannerWorking conditionsPosition operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.Ability to work overtime as needed.Work is performed in a professional work environment.Professional attire required.Must be able to work sitting down most of the time.
