RR Donnelley is looking to add a Switchboard Operator to their Wheeling, WV team!This role will have on-site requirements. The Switchboard Operator is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.  Job duties ( denotes an “essential function”)   Answer telephones in Message Center utilizing a multi-line phone system.  Utilize appropriate logs for tracking issues with calls.  Maintain phone lists as per procedure.  Handle additional projects as assigned.   Communicate with manager and client on job or deadline issues  Ensure that request tickets are properly filled out before beginning work. Ability to handle high-stress environments Complete various tasks as specified per request.  Notify appropriate staff when calls are processed incorrectly.  Troubleshoot basic equipment problems. Place service calls when needed. Assist in training new hires. Working conditions Ability to work overtime as needed. Professional work environment  Professional attire required  
