Case Coordination & ISP ManagementCoordinate Individual Service Plan (ISP) meetings with Support Coordinators and familiesEnsure ISP Parts I–V are accurate and certified for each individual servedComplete and manage ISAR submissions in WAMSAddress pended or rejected authorizations and follow up with Support CoordinatorsConduct case reviews to ensure compliance with service plansDocumentation & ComplianceReview ISP documentation in WAMS and Therap systemsVerify quarterly reports for accuracy and compliance before final approvalMonitor documentation to ensure alignment with DMAS and DBHDS regulationsProvide documentation guidance and training to Direct Support ProfessionalsService CoordinationServe as a primary contact for Support Coordinators and familiesFollow up on service authorizations, discharges, and new referralsMaintain clear communication with internal teams and external providersOperational SupportConduct monthly onsite visits for individuals receiving servicesReview individual records for complianceMonitor staff documentation and service delivery accuracySupport leadership with compliance reports and recommendations
